We're confident that you'll love your purchase, but we understand that things don't always work out.

If you received the wrong item(s) please contact us immediately.

Unopened items in original condition and returned within 7 days of delivery will be eligible for an exchange or store credit. A re-stocking fee of 15% is applicable to refunds in the original payment form to cover transactional fees. Stickers, sale items, clearance items and opened items are not eligible for return or exchange.

Shipping costs are not eligible for refund. Orders that received “free shipping” at the time of purchase will receive a store credit, exchange or refund less In The Mood For’s cost of shipping.

Please note you are responsible for return shipping costs and applicable insurance costs. In The Mood For is not responsible for products lost by delivery carriers.

Exchanges and returns must be authorized by In The Mood For. To start a return, please Contact us thru our Contact page form with your order number, the product that you would like to return, and the reason for return. We will reply with further instructions.

No refunds on instant downloads and stickers.

WRONG ITEM RECEIVED

If you receive a different item from what you ordered, please let us know immediately. We are human here, and ocassionally do make a mistake with packaging items. 

DAMAGED OR DEFECTIVE ITEMS

Please open your packages promptly, to ensure that have have arrived correctly. If you receive an item and it has been damaged in the mail or arrives defective:

Damage and loss claims must be filed with USPS within 15 days of delivery. 

RETURNED MAIL: INSUFFICIENT ADDRESS OR OTHERWISE UNDELIVERABLE

Occasionally, we receive mail “returned to sender.” This can be for a variety of reasons.

If a package is returned for an undeliverable or insufficient address (I.e., incorrect address or missing information, such as an apartment number), you (the customer) will need to pay for additional shipping, to re-dispatch your package. There are no refunds, store credits, or similar, in lieu of re-shipping. If you choose not to pay to re-ship your item(s), you will forfeit your item(s) and any payment(s) you have made for the returned order(s).